Manchester Museum

Manchester, North West

Selwyn Goldsmith Awards Citation

The Hello Future project at Manchester Museum stands as a remarkable example of transformation, turning the museum into a leading example of accessibility and inclusion. 

The project has successfully addressed historical layout and visitor flow issues, focusing on improving accessibility, wayfinding, and gallery space. Key to the project’s success is the introduction of a ramped entrance from Oxford Road, creating a seamless transition into the museum. The spacious welcome area not only enhances the visual appeal but also ensures a comfortable starting point for visitors. Inclusive visitor facilities, such as Changing Places toilets, a picnic area, a therapy room, a prayer space, and a quiet room, showcase the commitment to accommodating diverse needs and fostering inclusivity for visitors of all ages and abilities. 

Wayfinding, a crucial aspect of any museum experience, receives meticulous attention in the project. Lifts to all levels, step free access, illuminated signage, carefully selected lighting, and materials collectively create a welcoming and easily navigable space, allowing all visitors to move through the museum effortlessly. Inclusivity is not just a concept; it’s embedded in the fabric of the Hello Future project. The creation of a new gallery, curated by the museum’s firstever Curator of Indigenous Perspectives, Alexandra P. Alberda, showcases a commitment to cultural exchange, inclusion, and the celebration of diversity. The gallery draws upon the museum’s diverse collections and cultural perspectives, fostering meaningful conversations among visitors from various backgrounds. 

The Courtyard Project, a cornerstone of Hello Future, elevates the museum’s social purpose by prioritising health, well-being, and social inclusion. Overcoming obstacles and restrictions tied to the site, the project integrates physical improvements and enhanced educational opportunities, solidifying the museum’s role as a community hub. The project’s dedication to universal design is evident in its meticulous planning and consultation with local disability groups. From accessible parking bays to automatic doors and sensory accommodations, every detail is considered. QR codes, interactive displays, and touch screen information further enhance the visitor experience, while a co-produced gallery with neuro-diverse and Deaf organisations reflects a commitment to collaborative inclusivity. 

The Hello Future project at Manchester Museum is a testament to the transformative power of inclusive design. By prioritising accessibility, fostering cultural exchange, and engaging with diverse communities, the museum has not only created a space where everyone belongs but has also set a high standard for future cultural institutions aiming to prioritise the well-being and inclusion of both staff and visitors alike.

Judges’ Comments: “Historic buildings are not generally known for their accessibility; however, Manchester Museum most definitely is…and it’s exceptional!”